Let me make it clear more about LiveChat’s Chat Widget is available

This means the talk Widget and targeted communications are now actually

• completely keyboard-accessible, meaning that clients have access to all navigable elements via a keyboard.
• accessible to text-to-speech visitors, helping to make the Chat Widget available to aesthetically reduced customers.
• all customizable standard colors have comparison rating of 4.5 1 or higher.

Always check down our VPAT (Voluntary Product Accessibility Template) from Deque. Browse our guide that is liveChat to within our Assistance Center. Follow our Developers blog on the next day or two for the dive that is deep the entire process of making the Chat Widget WCAG compliant.

Pick the workflow that is right each group

You can now have the sales group on automated assignment in order that they’ll be given a talk the moment they’ve an available slot. Your Tech help can be on handb k selection, that allows them in order to complete their ongoing task even though the client is waiting when you l k at the queue.

We’ve additionally changed the title of the function from Chat routing to Chat project, when preparing to get more exciting improvements coming s n.

Let your clients rise above terms with emojis

Your web visitors can use emojis into the talk Widget regardless of unit they begin the talk on. This saves your representative from wondering if it is appropriate to send emojis in talk. Even as we constantly state, mirror your prospects’ language. When they send emojis, you can easily deliver them, t .

We’ve additionally included fallback emojis, so even though your customer’s device, operating-system, or web browser will not help emojis, the talk Widget will show them anyhow.

Keep tuned in for lots more notices about Chat Widget improvements not far off!

Brand new improvements in LiveChat Lite

Head to Notifications and Sounds in your Agent profile and arranged notification noises which will improve your workflow. Our famous “Incoming chat” noise has become for sale in the well-loved version that is classic well as two brand new variations. Make sure to check always them down! There are more noises to select from also.

Within the Chats view, you’ll start to see the tabs for My chats, Queued, Unassigned, and Supervised. So, all of the chats you might be thinking about are appropriate within reach without switching to many other views for the software.

Obviously, this up-date is sold with extra safety, performance, and security improvements.

Install LiveChat Lite for iOS and Android os. Find out about the Agent that is liveChat app mobile right here.

Edit surveys with rich text formatting

To any extent further, whenever you go to edit your pre-chat study, post-chat study, queue or offline type, once you begin typing the message the editor seems, showing the available choices. With respect to the style of field, you’ll have the ability to utilize

• Bold font
• Italics
• Numbered listings
• Bullet points
• Hyperlinks

Give it a try in Settings>Chat studies and types in your agent that is liveChat app. Find out about the brand new editor right here.

Offer better with Consumer Insight for BigCommerce

But that’s not totally all. We’ve added a full page Builder widget to the BigCommerce integration. Spot an button that is additional strategic stages of one’s customers’ journey to ensure they understand they are able to contact you at each action regarding the method.

The app that is liveChat BigCommerce can be acquired to set up through the BigCommerce market. Get the full story about Customer Insight here. Discover ways to link LiveChat to your BigCommerce shop inside our assistance center.

Apple company Chat Let clients contact you where these are generally

Seamless experience for the clients With Apple Business Chat, you could add a talk selection for your business in Maps, Siri, on the site, your social networking, or perhaps in your iOS application. Additionally, with Chat recommend, a messaging can be offered by you choice whenever iPhone users touch on the company’s telephone number.

Seamless experience for the agents They still handle chats within the LiveChat Agent application by just integrating the brand new channel into their workflow. If you use our ChatBot, it will probably handle your Apple Business chats t .

Apple Business Chat enables you to